"Please check in the following ways:
1. Please confirm whether the equipment you purchased is our brand of intelligent products. Each brand of intelligent products has its own independent platform, so it is impossible to carry out cross platform distribution network.
2. Please check whether the device is powered on and powered on normally;
3. Please make sure that the equipment is in the state of waiting for distribution network. Please click to view the detailed method;
4. If you are using IOS 14, please confirm that you have opened the local network permission and wireless data permission of the app.
5. If it is prompted that the device has been bound to another account in the binding process, please unbind the device and add it again according to the page prompts.
6. Please confirm that the network environment signal of the device is strong and stable.
7. If the network is normal, but the equipment distribution fails, please confirm whether the router is overloaded. You can try to turn off the Wi Fi function of a device and reconfigure the free channel;
8. Please confirm whether the router password you entered is correct, and pay attention to the Wi Fi account or whether there are spaces and case problems before and after the password;
9. Make sure that the encryption mode is wpa2-psk, the authentication type is AES, or both are set to automatic. The wireless mode cannot be 11n only;
10. If the router turns on the wireless MAC address filtering, try to move the device out of the MAC filtering list of the router to ensure that the router does not prohibit the device from networking, or turn off the MAC address filtering;
11. Make sure that the router has enabled the DHCP service, otherwise it will be unable to obtain the IP address.
12. If the above situation has been ruled out, and your equipment still can not be connected to the Internet, you can provide us with the distribution network video, and we will arrange professional engineers to conduct in-depth investigation for you. "